Fifa president Gianni Infantino says he will speak to Sulley Muntari following the Pescara player's claims he was racially abused during a recent game.
Muntari, 32, who was sent off against Cagliari on 30 April after leaving the field in protest, believes Fifa and Uefa are "not taking racism seriously".
Infantino, who heads world football's governing body, has vowed to fight the "idiots" who perpetrate racism.
Fifa was criticised for disbanding its anti-racism task force last September.
The organisation defended this decision, with secretary general Fatma Samba Diouf Samoura saying that it had fulfilled the mandate for which it was set up in 2013.
Talking to reporters in Bahrain ahead of Fifa's annual congress, Infantino pledged "full solidarity" with ex-Portsmouth player Muntari, who has had his one-match ban for the red card against Cagliari overturned by the Italian Football Federation (FIGC).
"I will speak to Muntari, we will work together," said Infantino, who also said he intends to talk to the head of the Italian FA, Carlo Tavecchio.
"Unfortunately idiots, there are always idiots everywhere but we have to fight them. We have to work on the people."
Credit: BBC